The Network Administrator II supports all functional areas of the organization in alignment with the plant business objectives. Under direct supervision this position assists with routine IT operations, problem resolution of computing and/or communications functions and ensuring the cyber security of information systems. This role is to ensure the stable operation of the computer networks. This includes assisting in planning, developing, installation, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication lines. This role will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion and provide end user training where required. Serves as the primary help desk contact for the plant responsible for computer hardware/software including inventory and replacement. They generally will work out of a plant. The incumbent will build relationships with the plant management and the direct Regional IT Lead as their supervisor. The incumbent will serve as a liaison between Corporate IT and manufacturing facilities and will ensure that plant IT initiative align with USG IT standards and priorities. The unique combination of skills associated with this position as well as on-the-job training, will provide for growth and potential advancement within the IT organization.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

· Assist with computer hardware repairs and installation of approved software on PCs

· Provide help desk, analytical and technical support by performing maintenance, expanding functionality, and improving performance of hardware and software tools used

· Provide computer/network equipment asset inventory through data entry and maintenance of assets including equipment installation, disposal, processing, and tracking

· Assist in the implantation of IT and cyber security policies, procedures, standards and system documentation development and maintenance

· Assist on various special projects and tasks as well as coordinating meetings

· Perform media and equipment scans

· Administer and maintain end user accounts, permissions, and access rights

· Assist with network design, refreshes, and capacity planning

· Installs, configures, and maintains network cabling and other network equipment such as switches and UPS

· Oversees installation, configuration, maintenance, and troubleshooting of network connected end-users hardware, software, and peripheral devices

· Assists Regional IT Lead with maintenance of VOIP phone system

· Performs other related duties as assigned

Qualifications

KEY QUALIFICATIONS:

Education

· Bachelor’s Degree in Computer Science or related field preferred or significant work experience and certifications

Experience/Requirements

· Five – ten years in IT support or similar capacity and able to support: Windows, Desktop, Networking, Data/Voice

· Requires an advanced proficiency in the operation of local and wide-area networks and components

· Must be able to prioritize tasks and meet deadlines

· Must be proficient with current Microsoft Servers and Client operating systems

· Excellent written and verbal communication skills.

· Proven ability to build relationships and work collaboratively; strong customer service skills

· Must be self-directed and able to work independently.

· Proven project management skills.

· Able to learn new technology as needed to meet the requirements of the position

**Must be willing to physically work at plant location.

Certifications Preferred:

· A+ PC Technician

· Network+ PC Technician

· Microsoft Certified Technology Specialist (MCTS)

· Microsoft Certified IT Professional - Server Administrator (MCITP)

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran