NETWORK ADMINISTRATOR I

Position Summary:

The Network Administrator I will support all functional areas of the organization in alignment with the plant business objectives. Under direct supervision this position assists with routine IT operations, low level problem resolution of computing and/or communications functions and ensuring the cyber security of information systems. This role will perform work in technical support areas, applications development, computer operations, help desk, data management, and computer hardware/software including inventory and replacement. Assists in the implementation of new technology to maximize plant efficiency. Working at a plant, the incumbent will build relationships with plant management and the direct Regional IT Lead as their supervisor. The incumbent will serve as a liaison between Corporate IT and manufacturing facilities and will ensure that plant IT initiatives align with USG IT standards and priorities. The unique combination of skills associated with this position, as well as on-the-job training, will provide for growth and potential advancement within the IT organization.

Work Location: This position is based out of USG’s Otsego, MI Plant and the candidate would work and be on site at the Plant location during the week.

Key Accountabilities and Responsibilities:

• Assist with computer hardware repairs and installation of approved software on PCs.
• Provide help desk, analytical and technical support by performing maintenance, expanding functionality, and improving performance of hardware and software tools used.
• Provide computer/network equipment asset inventory through data entry and maintenance of assets including equipment installation, disposal, processing, and tracking.
• Assist in the implementation of IT and cyber security policies, procedures, standards and system documentation development and maintenance.
• Assist on various special projects and tasks as well as coordinating meetings.
• Perform media and equipment scans.
• Administer and maintain end user accounts, permissions, and access rights.

Qualifications & Requirements:

Education:

Associate Degree in Computer Science or related field preferred; or significant work experience and certifications.

Experience/Requirements:

• One – five years in IT support or similar capacity with the ability to support: Windows, Desktop, Networking, Data/Voice.
• Excellent written and verbal communication skills.
• Proven ability to build relationships and work collaboratively, strong customer service skills.
• Must be self-directed and able to work independently.
• Proven project management skills.
• Able to learn new technology as needed to meet the requirements of the position.
• **Must be willing and able to work at the plant location.

Certifications Preferred:

• A+ PC Technician
• Network+ PC Technician
• Microsoft Certified Technology Specialist (MCTS)
• Microsoft Certified IT Professional - Server Administrator (MCITP)

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran